These Terms & Conditions ("Terms") govern your access to and use of the Menuva mobile application, the Menuva website (menuva.co.uk), and any related services we provide (together, the "Service"). By downloading, installing, accessing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service. These Terms should be read alongside our Privacy Policy, Cookie Policy, and Complaints Procedure.

1.1 Operator. Menuva is a student-led project operated by Duke DJ Saputra ("Menuva," "we," "us"). Menuva is not currently operated by an incorporated company.

1.2 Contact email. hello@menuva.co.uk

1.3 Contact address. Warwick Business School, University of Warwick, Scarman Rd, Coventry CV4 7AL, United Kingdom.

2.1 Menuva is intended for use in the United Kingdom only. The Service may be accessible or available to download outside the UK, but:

• the Service is provided for UK-based use, and
• Menuva makes no promises that the Service (or any content) is appropriate, compliant, or available for use outside the UK.

2.2 If you use the Service outside the UK, you do so at your own risk and are responsible for complying with local laws.

3.1 You must be 13 or older to use the Service.

3.2 If you are under 18, you confirm you have permission from a parent or legal guardian.

3.3 For users under 18. If you are under 18, please make sure a parent or guardian knows you are using Menuva and has read our Terms and Privacy Policy. In simple terms: Menuva is a free app for browsing restaurant menus. We don't ask for your name, email, or any personal details. You can stop using Menuva at any time by closing the app or website.

A. What Menuva does

4.A.1 Menuva provides a digital menu browsing experience to help diners:

• view restaurant menus,
• use accessibility features (e.g., adjustable presentation),
• translate content,
• filter based on dietary preferences and allergens, and
• build a mock basket to support in-person ordering conversations with staff.

4.A.2 Not all features are available on all platforms. Certain features (such as dark mode) may only be available on the mobile application. Where the Website offers a location-based feature (for example, the optional "Sort by Distance" toggle on the menus page), device location is read and processed on-device only and is not transmitted to our servers.

B. What Menuva does not do

4.B.1 Menuva is not:

• a restaurant or food business operator,
• a delivery, ordering, payment, reservation, or booking service, or
• a medical or dietary advice service.

4.B.2 Menuva does not process orders, payments, tips, reservations, or bookings. Any purchase you make at a venue is a contract between you and that venue.

4.B.3 The basket feature does not submit orders to the restaurant. It is a visual aid for communicating your selections to venue staff in person.

4.B.4 The App requires an iPhone running iOS 17 or later. The Website is accessible from any modern web browser. Both require an internet connection for initial use; cached content may be available offline.

A. Restaurant content is third-party information

5.A.1 Menus, prices, item descriptions, images, ingredients, allergens, nutrition information, and other venue data shown in Menuva ("Restaurant Content") are provided and maintained by the relevant restaurant/venue (or their authorized representatives).

5.A.2 Restaurant Content may be incomplete, out of date, or inaccurate. Restaurants can change menus and prices at any time, and the in-venue menu and staff guidance should be treated as authoritative.

5.A.3 Where available, we display the date when Restaurant Content was last updated. This does not guarantee that the information is current.

B. Allergens and dietary filters are not guarantees

5.B.1 Allergen indicators, dietary labels, warnings, and filtering tools are provided for convenience only.

5.B.2 They are not a guarantee of safety and are not medical advice. Always confirm directly with the venue before ordering or consuming food or drink, especially if you have allergies, intolerances, coeliac disease, or other medical conditions, and especially regarding cross-contamination risks.

5.B.3 If you have a severe allergy, do not rely on the Service as your only source of information.

C. Translations and currency display may be incorrect

5.C.1 Translations may be automated and can contain errors. Any currency display or conversions (if shown) may be approximate.

5.C.2 If anything is unclear, confirm with venue staff.

D. Reporting inaccurate content

5.D.1 If you believe any Restaurant Content is inaccurate, misleading, or objectionable, please report it to hello@menuva.co.uk. We will investigate and, where appropriate, correct or remove the content.

A. Licence

6.A.1 Subject to these Terms, Menuva grants you a personal, non-exclusive, non-transferable, revocable licence to use the Service for personal, non-commercial dining purposes.

6.A.2 Your use of the mobile app may also be subject to the applicable end-user licence terms of your device's app store (e.g., Apple's App Store terms).

B. Restrictions

6.B.1 You must not:

• copy, modify, adapt, translate, or create derivative works of the Service (except as allowed by law),
• reverse engineer, decompile, or attempt to extract source code (except as allowed by law),
• scrape, harvest, bulk-download, or republish Restaurant Content or other data from the Service,
• use the Service to send spam, distribute malware, or interfere with the Service's operation, or
• use the Service in a way that infringes others' rights or violates any law.

7.1 If you downloaded the App from Apple's App Store, the following additional terms apply. These terms are required by Apple and supplement the rest of these Terms.

7.2 Acknowledgement. These Terms are between you and Menuva only, not Apple. Menuva, not Apple, is solely responsible for the App and its content.

7.3 Scope of licence. The licence granted to you in Section 6 is limited to a non-transferable licence to use the App on any Apple-branded product that you own or control, as permitted by the Usage Rules set out in the Apple Media Services Terms of Service.

7.4 Maintenance and support. Menuva is solely responsible for providing any maintenance and support services for the App. Apple has no obligation to provide any maintenance or support.

7.5 Warranty. Menuva is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund any applicable purchase price paid for the App. As the App is provided free of charge, this refund obligation is limited to the amount paid (if any). To the maximum extent permitted by applicable law, Apple has no other warranty obligation with respect to the App. Your statutory rights under the Consumer Rights Act 2015 are not affected.

7.6 Product claims. Menuva, not Apple, is responsible for addressing any claims relating to the App, including product liability claims, claims that the App fails to conform to any applicable legal or regulatory requirement, and claims arising under consumer protection, privacy, or similar legislation.

7.7 Intellectual property. In the event of any claim by a third party that the App infringes that party's intellectual property rights, Menuva, not Apple, is solely responsible for the investigation, defence, settlement, and discharge of any such claim.

7.8 Legal compliance. You represent and warrant that: (a) you are not located in a country that is subject to a UK or US Government embargo, or that has been designated as a "terrorist supporting" country; and (b) you are not listed on any UK or US Government list of prohibited or restricted parties.

7.9 Third-party beneficiary. Apple and its subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance of these Terms, Apple has the right (and is deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

7.10 Apple contact. If you have any questions or complaints about the App, please contact us first (see Section 1). Apple's customer support is not responsible for the App. Apple's address: Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA.

8.1 The Service (including its software, design, branding, and non-Restaurant Content) is owned by or licensed to Menuva and protected by intellectual property laws.

8.2 Restaurant Content is typically owned by the relevant restaurant/venue (or its licensors). You may view Restaurant Content through the Service for personal use only. You must not reuse or republish Restaurant Content without permission from the rights holder.

8.3 The Service includes open source software components subject to their own licence terms. A list of open source components and their licences is available within the App's settings.

9.1 Menuva is provided as a pilot and may change over time. We may:

• add, remove, or change features,
• change which venues are included,
• suspend the Service (in whole or in part), or
• discontinue the Service.

9.2 We do not guarantee that the Service will be uninterrupted, secure, error-free, or always available.

9.3 Menuva is currently in a pilot phase. Features, availability, and supported venues may change without notice. We may discontinue the Service or any feature at any time during the pilot period.

10.1 The Service may include links to third-party services (e.g., maps) or use third-party infrastructure. Third parties have their own terms and policies. Menuva is not responsible for third-party services, content, availability, or practices.

11.1 To the maximum extent permitted by law:

• the Service is provided "as is" and "as available,"
• Menuva does not guarantee the accuracy, completeness, or reliability of Restaurant Content, translations, dietary/allergen indicators, or filters, and
• Menuva does not guarantee that the Service will meet your requirements or be compatible with your device.

11.2 Nothing in these Terms limits rights that cannot be limited under applicable law.

11.3 We will provide the Service with reasonable care and skill. Nothing in these Terms excludes our liability for damage to your device or digital content caused by our negligence, to the extent required by the Consumer Rights Act 2015.

12.1 Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence (Unfair Contract Terms Act 1977, s. 2(1); Consumer Rights Act 2015, s. 65), fraud, or fraudulent misrepresentation.

A. Consumers

12.A.1 If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.

B. What we are not responsible for

12.B.1 To the fullest extent permitted by law, Menuva is not liable for:

• actions or omissions of restaurants/venues (including food preparation, allergen handling, cross-contamination, pricing, availability, service, or compliance),
• decisions you make based on Restaurant Content, translations, labels, or filters, and
• indirect or consequential losses (e.g., loss of profit, loss of opportunity, business interruption).

13.1 We may suspend or restrict access to the Service if we reasonably believe:

• you are breaching these Terms,
• your use creates security, legal, or operational risk, or
• we must do so to comply with law or protect the Service, users, or venues.

13.2 You may stop using the Service at any time by uninstalling the app and/or ceasing to use the website.

14.1 Our handling of personal data is described in our Privacy Policy, which is provided in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If there is any conflict between these Terms and the Privacy Policy on privacy matters, the Privacy Policy controls.

14.2 Our use of cookies and similar technologies is described in our Cookie Policy, in accordance with the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR) as amended by the Data (Use and Access) Act 2025.

14.3 If you have a complaint about how we handle your data, see our Complaints Procedure. You also have the right under UK GDPR Article 77 to lodge a complaint with the Information Commissioner's Office (ICO).

15.1 We may update these Terms from time to time. If changes are material, we will take reasonable steps to notify you (e.g., in-app or on-site notice).

15.2 If you do not agree to updated Terms, you may stop using the Service and delete the App at any time. Continued use of the Service after the effective date of updated Terms constitutes acceptance of the changes.

15.3 We may notify you of changes to these Terms or the Service via in-app announcements, website notices, or email where you have provided one. For enquiries, contact hello@menuva.co.uk.

16.1 These Terms are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction, except where consumer protection laws require otherwise.

16.2 If you have a dispute about the Service, please first raise it through our Complaints Procedure. If your complaint is not resolved to your satisfaction, you may pursue the matter through the courts of England and Wales. We are not currently required to participate in alternative dispute resolution (ADR).

• Privacy Policy: how we collect and use your data (UK GDPR, DPA 2018)
• Cookie Policy: cookies and similar technologies (PECR, DUAA 2025)
• Complaints Procedure: how to raise a complaint, including ICO escalation
• Regulatory Compliance: the regulations we have assessed and how we address them
• Accessibility Statement: our commitment to accessible design

18.1 Severability. If any part of these Terms is unenforceable, the rest remains effective.

18.2 No waiver. Delay in enforcement is not a waiver.

18.3 Entire agreement. These Terms and any referenced policies form the entire agreement about your use of the Service.

18.4 Nothing in Section 18.3 limits or excludes any liability for representations made by us before you agreed to these Terms.

18.5 We may transfer or assign our rights and obligations under these Terms to another organisation, provided your rights under these Terms are not reduced. We will notify you of any such transfer.

18.6 Events outside our control. We are not liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to natural disasters, internet outages, government actions, or third-party service failures.

本条款与细则（以下简称”条款”）规定了您访问和使用 Menuva 移动应用程序、Menuva 网站（menuva.co.uk）及我们提供的任何相关服务（统称”服务”）的规则。下载、安装、访问或使用本服务即表示您同意本条款。如不同意，请勿使用本服务。本条款应与我们的隐私政策、Cookie 政策和投诉程序一并阅读。

1.1 运营方。 Menuva 是由 Duke DJ Saputra（以下简称“Menuva”、“我们”）运营的学生主导项目。Menuva 目前并非由注册公司运营。

1.2 联系邮箱。 hello@menuva.co.uk

1.3 联系地址。 Warwick Business School, University of Warwick, Scarman Rd, Coventry CV4 7AL, United Kingdom.

2.1 Menuva 仅限在英国境内使用。本服务可能可以在英国以外地区访问或下载，但：

• 本服务仅针对英国境内使用而提供，且
• Menuva 不保证本服务（或任何内容）适合、合规或可在英国以外地区使用。

2.2 如果您在英国以外地区使用本服务，风险自担，并有责任遵守当地法律。

3.1 您必须年满 13 周岁才能使用本服务。

3.2 如果您未满 18 周岁，则确认您已获得父母或法定监护人的许可。

3.3 致未满 18 岁的用户。 如果您未满 18 岁，请确保您的父母或监护人知道您正在使用 Menuva，并已阅读我们的条款和隐私政策。简单来说：Menuva 是一款免费的餐厅菜单浏览应用。我们不会要求您提供姓名、电子邮件或任何个人信息。您可以随时通过关闭应用或网站来停止使用 Menuva。

A. Menuva 做什么

4.A.1 Menuva 提供数字菜单浏览体验，帮助用餐者：

• 查看餐厅菜单，
• 使用无障碍功能（例如可调整的展示方式），
• 翻译内容，
• 根据饮食偏好和过敏原进行筛选，以及
• 创建模拟购物篮以支持与工作人员的现场点单沟通。

4.A.2 并非所有功能在所有平台上均可用。某些功能（如深色模式）可能仅在移动应用程序上可用。网站在提供基于位置的功能时（例如菜单页面上可选的"按距离排序"开关），设备位置仅在设备端读取和处理，不会传输到我们的服务器。

B. Menuva 不做什么

4.B.1 Menuva 不是：

• 餐厅或食品业务运营商，
• 外卖、点单、支付、预约或订位服务，或
• 医疗或饮食建议服务。

4.B.2 Menuva 不处理订单、支付、小费、预约或订位。您在餐厅进行的任何消费均是您与该餐厅之间的合同。

4.B.3 购物篮功能不会向餐厅提交订单。它是一种视觉辅助工具，用于帮助您与餐厅工作人员当面沟通您的选择。

4.B.4 本应用需要运行 iOS 17 或更高版本的 iPhone。本网站可通过任何现代网络浏览器访问。两者均需要互联网连接才能首次使用；缓存内容可能可以离线查看。

A. 餐厅内容为第三方信息

5.A.1 Menuva 中显示的菜单、价格、菜品描述、图片、成分、过敏原、营养信息及其他餐厅数据（以下简称“餐厅内容”）由相关餐厅（或其授权代表）提供和维护。

5.A.2 餐厅内容可能不完整、过时或不准确。餐厅可以随时更改菜单和价格，应以店内菜单和工作人员指引为准。

5.A.3 在可用的情况下，我们会显示餐厅内容最后更新的日期。这并不保证信息是最新的。

B. 过敏原和饮食筛选不构成保证

5.B.1 过敏原指示、饮食标签、警告和筛选工具仅供参考。

5.B.2 它们不构成安全保证，也不是医疗建议。请始终在点单或食用食物或饮品前直接向餐厅确认，尤其是如果您有过敏症、不耐受症、乳糜泻或其他疾病，特别是关于交叉污染风险。

5.B.3 如果您有严重过敏症，请勿仅依赖本服务作为您唯一的信息来源。

C. 翻译和货币显示可能不准确

5.C.1 翻译可能是自动生成的，可能包含错误。任何货币显示或换算（如有显示）可能为近似值。

5.C.2 如有任何不清楚之处，请向餐厅工作人员确认。

D. 报告不准确内容

5.D.1 如果您认为任何餐厅内容不准确、具有误导性或令人反感，请将其报告至 hello@menuva.co.uk。我们将进行调查，并在适当情况下更正或删除相关内容。

A. 许可

6.A.1 在遵守本条款的前提下，Menuva 授予您一项个人的、非排他性的、不可转让的、可撤销的许可，仅限于个人非商业用餐目的使用本服务。

6.A.2 您对移动应用的使用还可能受您设备应用商店（例如 Apple App Store 条款）适用的最终用户许可条款的约束。

B. 限制

6.B.1 您不得：

• 复制、修改、改编、翻译或创建本服务的衍生作品（法律允许的除外），
• 反向工程、反编译或尝试提取源代码（法律允许的除外），
• 抓取、采集、批量下载或重新发布本服务中的餐厅内容或其他数据，
• 利用本服务发送垃圾信息、传播恶意软件或干扰本服务的运行，或
• 以侵犯他人权利或违反任何法律的方式使用本服务。

7.1 如果您从 Apple 的 App Store 下载了本应用，以下附加条款适用。这些条款为 Apple 所要求，作为本条款其余部分的补充。

7.2 确认。 本条款仅在您与 Menuva 之间订立，而非与 Apple 之间。Menuva 而非 Apple 全权负责本应用及其内容。

7.3 许可范围。 第 6 条授予您的许可仅限于在您拥有或控制的任何 Apple 品牌产品上使用本应用的不可转让许可，且须遵守《Apple 媒体服务条款》中规定的使用规则。

7.4 维护和支持。 Menuva 全权负责提供本应用的任何维护和支持服务。Apple 没有义务提供任何维护或支持。

7.5 保证。 在未被有效免责的范围内，Menuva 全权负责任何产品保证，无论是明示的还是法律默示的。如果本应用未能符合任何适用的保证，您可以通知 Apple，Apple 将退还为本应用支付的任何适用购买价格。由于本应用免费提供，此退款义务仅限于已支付的金额（如有）。在适用法律允许的最大范围内，Apple 对本应用不承担其他保证义务。您根据《2015 年消费者权利法》享有的法定权利不受影响。

7.6 产品索赔。 Menuva 而非 Apple 负责处理与本应用相关的任何索赔，包括产品责任索赔、本应用未能符合任何适用法律或监管要求的索赔，以及根据消费者保护、隐私或类似法律产生的索赔。

7.7 知识产权。 如有第三方声称本应用侵犯其知识产权，Menuva 而非 Apple 全权负责对任何此类索赔的调查、辩护、和解和解除。

7.8 法律合规。 您声明并保证：(a) 您不位于受英国或美国政府禁运的国家，或被指定为"支持恐怖主义"的国家；且 (b) 您未被列入任何英国或美国政府的禁止或受限方名单。

7.9 第三方受益人。 Apple 及其子公司是本条款的第三方受益人。在您接受本条款后，Apple 有权（且被视为已接受该权利）作为第三方受益人对您执行本条款。

7.10 Apple 联系方式。 如果您对本应用有任何疑问或投诉，请先联系我们（见第 1 条）。Apple 的客户支持不负责本应用。Apple 地址：Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA.

8.1 本服务（包括其软件、设计、品牌和非餐厅内容）归 Menuva 所有或许可使用，受知识产权法保护。

8.2 餐厅内容通常归相关餐厅（或其许可方）所有。您可以通过本服务查看餐厅内容仅限个人使用。未经权利持有人许可，不得重新使用或发布餐厅内容。

8.3 本服务包含受其自身许可条款约束的开源软件组件。开源组件及其许可证的列表可在应用的设置中查看。

9.1 Menuva 作为试点项目提供，可能会随时变更。我们可能会：

• 添加、移除或更改功能，
• 更改包含的餐厅，
• 暂停服务（全部或部分），或
• 停止服务。

9.2 我们不保证本服务会不间断、安全、无错误或始终可用。

9.3 Menuva 目前处于试点阶段。功能、可用性和支持的餐厅可能会在没有通知的情况下发生变化。我们可能会在试点期间随时停止本服务或任何功能。

10.1 本服务可能包含指向第三方服务（例如地图）的链接或使用第三方基础设施。第三方有其自己的条款和政策。Menuva 不对第三方服务、内容、可用性或做法负责。

11.1 在法律允许的最大范围内：

• 本服务按“现状”和“可用状态”提供，
• Menuva 不保证餐厅内容、翻译、饮食/过敏原指示或筛选工具的准确性、完整性或可靠性，且
• Menuva 不保证本服务能满足您的需求或与您的设备兼容。

11.2 本条款不限制法律不允许限制的权利。

11.3 我们将以合理的谨慎和技能提供本服务。本条款不排除我们因疏忽对您的设备或数字内容造成的损害的责任，具体范围以《2015 年消费者权利法》的要求为准。

12.1 本条款不排除或限制依法不可排除或限制的责任，包括因过失造成的死亡或人身伤害（《1977 年不公平合同条款法》第 2(1) 条；《2015 年消费者权利法》第 65 条）、欺诈或欺诈性虚假陈述的责任。

A. 消费者

12.A.1 如果您是消费者，我们对您因我们违反本条款或未能使用合理的谨慎和技能而造成的可预见的损失或损害承担责任。我们不对不可预见的损失或损害承担责任。

B. 我们不承担责任的事项

12.B.1 在法律允许的最大范围内，Menuva 不对以下事项承担责任：

• 餐厅的行为或疏漏（包括食品制备、过敏原处理、交叉污染、定价、可用性、服务或合规性），
• 您基于餐厅内容、翻译、标签或筛选工具所做的决定，以及
• 间接或后果性损失（例如利润损失、机会损失、业务中断）。

13.1 如果我们合理认为存在以下情况，可能会暂停或限制您对本服务的访问：

• 您违反了本条款，
• 您的使用产生了安全、法律或运营风险，或
• 我们必须这样做以遵守法律或保护服务、用户或餐厅。

13.2 您可以随时通过卸载应用和/或停止访问网站来停止使用本服务。

14.1 我们对个人数据的处理请参见我们的隐私政策，该政策根据英国通用数据保护条例（UK GDPR）和《2018 年数据保护法》制定。如本条款与隐私政策在隐私事务上存在冲突，以隐私政策为准。

14.2 我们对 Cookie 和类似技术的使用请参见我们的 Cookie 政策，符合经《2025 年数据（使用与访问）法案》修订的《2003 年隐私与电子通信（欧盟指令）条例》(PECR) 的要求。

14.3 如果您对我们处理数据的方式有投诉，请参阅我们的投诉程序。您也有权根据 UK GDPR 第 77 条向信息专员办公室 (ICO) 提出投诉。

15.1 我们可能会不时更新本条款。如果变更是重大的，我们将采取合理措施通知您（例如应用内或网站上通知）。

15.2 如果您不同意更新后的条款，您可以随时停止使用本服务并删除应用。在更新条款生效日之后继续使用本服务即构成对变更的接受。

15.3 我们可能通过应用内公告、网站通知或电子邮件（如您已提供）通知您本条款或服务的变更。如有任何咨询，请联系 hello@menuva.co.uk。

16.1 本条款受英格兰和威尔士法律管辖。英格兰和威尔士法院拥有管辖权，但消费者保护法要求其他管辖权的除外。

16.2 如果您对本服务有争议，请先通过我们的投诉程序提出。如果您的投诉未得到满意解决，您可以通过英格兰和威尔士法院寻求解决。我们目前没有义务参与替代性争议解决（ADR）。

• 隐私政策：我们如何收集和使用您的数据（UK GDPR、DPA 2018）
• Cookie 政策：Cookie 和类似技术（PECR、DUAA 2025）
• 投诉程序：如何提出投诉，包括向 ICO 申诉
• 法规合规：我们已评估的法规及合规方式
• 无障碍声明：我们对无障碍设计的承诺

18.1 可分割性。 如果本条款的任何部分不可执行，其余部分仍然有效。

18.2 不弃权。 延迟执行不构成弃权。

18.3 完整协议。 本条款和任何引用的政策构成您使用本服务的完整协议。

18.4 第 18.3 条不限制或排除我们在您同意本条款之前所作陈述的任何责任。

18.5 我们可以将本条款下的权利和义务转让或分配给其他组织，前提是您在本条款下的权利不会因此减少。我们将通知您任何此类转让。

18.6 超出我们控制范围的事件。 因超出我们合理控制范围的事件（包括但不限于自然灾害、互联网中断、政府行为或第三方服务故障）导致我们未能或延迟履行义务的，我们不承担责任。

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